Help Centre

How do I get a refund from a Marketplace merchant?

Should you need to contact a Marketplace merchant to request a refund, you can contact them via the Message tab against each order once logged into your account. The refund policy is set by the individual merchant and can be viewed on the merchant's profile.

What if there is a problem with my order?

There are two options if you encounter an issue with a product ordered on Click.

  1. Send the merchant a message: if your question is not of an urgent nature, such as you need further instructions about product assembly, you can simply send the merchant a message.
    • Login to your Click account.
    • Click on My Orders.
    • Select the order.
    • Click on the Messages tab.
    • Compose your message.
  2. Lodge an incident with the merchant: if you feel the merchant has not provided exceptional service, such as receiving a fault item, or the item hasn’t been delivered, you should lodge an incident.
    • Login to your Click account.
    • Click on My Orders.
    • Select the order.
    • Open the Items Ordered tab.
    • Find the product of concern and select a topic from the drop down menu under the Incident column.

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I’ve placed an order and have a question about it?

Send the merchant a message: if your question is not of an urgent nature, such as you need further instructions about product assembly, you can simply send the merchant a message.

  • Login to your Click account.
  • Click on My Orders.
  • Select the order.
  • Click on the Messages tab.
  • Compose your message.

I haven’t placed an order, but have a question about a product?

For all pre-sale questions, please contact the Click team using the form here Customer Service

How to contact a Marketplace Seller?

Send the merchant a message: if your question is not of an urgent nature, such as you need further instructions about product assembly, you can simply send the merchant a message.

  • Login to your Click account.
  • Click on My Orders.
  • Select the order.
  • Click on the Messages tab.
  • Compose your message.

I’ve contacted the Merchant and they’re not giving me the support I need.

If you have already lodged an incident with the merchant and they’re not giving you the support you need then you should escalate your concerns to the Click team. Please contact us using the form here making sure to include your order number and a description of the problem.

I haven’t received an item I've purchased.

Lodge an incident with the merchant: if you feel the merchant has not provided exceptional service, such as receiving a fault item, or the item hasn’t been delivered, you should lodge an incident.

  • Login to your Click account.
  • Click on My Orders.
  • Select the order.
  • Open the Items Ordered tab.
  • Find the product of concern and select a topic from the drop down menu under the Incident column.

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The item I received doesn’t match the product listing.

Lodge an incident with the merchant: if you feel the merchant has not provided exceptional service, such as receiving a fault item, or the item hasn’t been delivered, you should lodge an incident.

  • Login to your Click account.
  • Click on My Orders.
  • Select the order.
  • Open the Items Ordered tab.
  • Find the product of concern and select a topic from the drop down menu under the Incident column.

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What do I do if I have an intellectual property complaint?

Please contact the Click team using the form here Customer Service

How do I sell on Click Central?

Please contact the Click Central team using the form here Merchant Registration

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